botatoTerms of Use
We at botato operate an online gaming platform that offers live-dealer tables, sportsbook markets, and slot games to users in supported jurisdictions. This document outlines the conditions under which you access and use our services, including account setup, deposits and withdrawals, game rules, and dispute resolution. By creating a botato account, you agree to these terms.
Our botato platform supports payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). We require identity verification before you deposit, and we enforce strict security practices to protect your account and funds. This page explains your responsibilities and our commitments to transparency and fairness.
We encourage you to read these terms in full. If you have questions about any policy or your rights, our support team is available via email or in-app chat during business hours. Your access to botato is conditional on accepting these terms and complying with all applicable local laws.
Account Creation and Eligibility
To use botato, you must register an account by providing your email, phone number, and a secure password. We verify your email address via a confirmation link. Before you can deposit or wager, we require identity verification: you upload a photo ID (national ID card, driver's licence, or passport) and a recent address document (utility bill, bank statement, or rental agreement).
We process KYC (Know Your Customer) verification during business hours. We do not accept registrations from users under the age of legal majority in their jurisdiction, nor from users in jurisdictions where online gaming is prohibited. When you join botato, you represent that you comply with all applicable local laws and that the information you provide is accurate and complete.
Your botato account is personal and non-transferable. You are responsible for maintaining the confidentiality of your password. We recommend enabling two-factor authentication (2FA) to add an extra security layer. If you suspect unauthorized access, contact our support team immediately.
Deposits, Withdrawals, and Our Payment Policy
We at botato accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit minimums and processing times vary by payment method — e-wallets typically settle instantly, bank transfers within standard banking windows. We charge no deposit fees; your full amount arrives in your botato wallet.
Your botato balance is held in a single wallet that covers all services: live-dealer tables, sportsbook bets, and slot games. Funds do not expire and remain available until you withdraw or use them to place wagers.
Withdrawals from botato return to the payment method you originally deposited through. If you funded via mobile banking, your withdrawal returns to local payment; if via online payment, to your e-wallet account. Before we process any withdrawal, we send a confirmation code to your registered email — you must enter this code to authorize the transfer. This protects your account against unauthorized fund removal.
We at botato prioritize your account security by requiring email verification for all withdrawals.
Withdrawals may be subject to verification reviews if unusual patterns are detected. We undertake to process legitimate withdrawal requests without unreasonable delay, but we reserve the right to investigate any transaction that appears fraudulent or inconsistent with your account history.
Our botato Game Rules and Settlement
Each game category on botato — live blackjack, roulette, baccarat, sportsbook bets, Aviator, Sweet Bonanza — carries specific rules. We display these rules in the app before you wager. For sportsbook markets, we settle based on official league results (Liga 1, Piala AFF, Champions League, etc.). For live-dealer games, settlement is final once the croupier declares the hand complete and the result is displayed.
If a technical error occurs during a game or draw, we refund all affected wagers. Our system logs every transaction, and we can provide records if a dispute arises. We do not guarantee that our platform is error-free, but we undertake to act fairly if technical issues affect your wagers.
Odds and payout structures are subject to change. We will notify you of material changes to game rules or odds via email and in-app notification. Your continued use of botato after such notification constitutes acceptance of the updated terms.
Bonus Terms and Promotional Offers
From time to time, we at botato may offer promotional bonuses or welcome offers. Any such offer carries specific terms — wagering requirements, eligible games, expiration dates — clearly displayed when you claim the bonus. Bonuses are subject to forfeiture if you do not meet the stated conditions.
We reserve the right to modify or withdraw any promotional offer without notice. Bonus credits are separate from your cash balance and may be subject to different withdrawal restrictions than funds you deposit directly.
Your Rights on botato and Dispute Resolution
If you believe we at botato have made an error in settlement, calculation, or payment processing, you may submit a dispute ticket through our support team. Provide details of the transaction, including date, time, and game reference. We will investigate using our system logs and video recordings (where applicable) and provide a response within standard business timeframes.
If you are unsatisfied with our resolution, you may escalate your complaint in writing to our support email. We will conduct a further review and provide a final response. Disputes that cannot be resolved through our internal process may be subject to external arbitration or legal proceedings according to applicable local law.
We do not accept disputes more than thirty days after the transaction in question. Provide all relevant details — your botato username, transaction ID, amounts, and a clear description of the issue — to expedite resolution.
Data Protection and Our Security Practices
We at botato encrypt all communication between your device and our servers using HTTPS protocols. Your password is hashed and never stored in plaintext. We keep your personal data — name, address, phone, payment details — in secure systems and do not share it with third parties except as necessary to process your transactions (e.g., payment processors, anti-fraud services).
Your botato account activity — logins, deposits, wagers, withdrawals — is logged and retained for audit and compliance purposes. We use this data to detect fraud, enforce these terms, and improve our services. We do not sell your data to marketers or advertisers.
If you have privacy concerns, review our Privacy Policy for details on data retention, your rights, and how to contact our data protection officer.
Jurisdiction, Eligibility, and Service Availability
Services on botato are available only in jurisdictions where applicable local law permits online gaming. You are responsible for verifying that access and use comply with your jurisdiction's regulations. We do not offer our services in jurisdictions where online betting is prohibited.
If you access botato from a restricted jurisdiction, we reserve the right to suspend or close your account and forfeit any balance. By using botato, you confirm that you are accessing from a permitted jurisdiction and that your use complies with all applicable law.
Our services may be temporarily unavailable due to maintenance, technical issues, or events beyond our control. We undertake to restore service as quickly as possible and notify users of extended outages. We are not liable for losses incurred during platform downtime.
Prohibited Activities
We at botato prohibit the following on our platform: use of bots, scripts, or automated tools to gain unfair advantage; collusion with other players or botato staff; money laundering or use of proceeds from illegal activity; fraud, impersonation, or misrepresentation; harassment of other users or staff; and any activity that violates applicable law.
If we detect prohibited activity, we will suspend your account, forfeit any balance, and report the matter to relevant authorities if warranted. We also reserve the right to permanently ban users from botato.
Limitation of Liability
We at botato are not liable for losses resulting from your use of our platform, technical glitches, or circumstances beyond our control. You use botato at your own risk. Our liability to you is limited to the amount of funds in your botato account balance at the time of any claim, except where local law prohibits such limitation.
We are not liable for third-party payment processor errors, delays, or failures. If you experience issues with deposits or withdrawals, contact your payment provider first; if the issue involves botato, contact our support team with proof from your payment provider.
Changes to These Terms
We reserve the right to modify these terms at any time. Material changes will be communicated via email and in-app notification at least thirty days in advance. Your continued use of botato after such notification constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account and withdraw your balance before the new terms take effect.
These terms are governed by the law of the jurisdiction where botato is incorporated. Any disputes shall be resolved according to applicable local law and our dispute resolution process outlined above.
We at botato remain committed to transparency, fairness, and security. By using our platform across Jakarta, Surabaya, Bandung, Medan, and Semarang, you acknowledge that you have read, understood, and agreed to these terms. For questions, contact our support team via email or the in-app help centre.