botato Casino & Sportsbook Data Care
This page describes what we collect when you use botato and how we keep that data protected. We at botato understand that your personal information — name, address, payment details, account activity — requires careful handling. Our privacy practices are designed to comply with applicable local laws across Jakarta, Surabaya, Bandung, Medan, and Semarang, and to give you transparent control over your data.
When you create a botato account, upload KYC documents, deposit via DANA, e-wallet, mobile banking, or bank transfer, or place wagers on Liga 1 matches or live roulette tables, we collect information necessary to deliver those services securely. We do not sell your data to third parties for marketing. We do share certain data with payment processors and anti-fraud services to protect you and botato from fraud and money laundering.
Read this policy to understand what we collect, how long we keep it, your rights to access or delete it, and how to contact us if you have concerns about your privacy on botato.
What Data We Collect on botato
We collect several categories of data when you use botato. First, we collect account information: your email, phone number, password hash, and username. Second, we collect identity information: name, date of birth, national ID number, and address — these are required for KYC verification before you can deposit.
Third, we collect payment information: the payment methods you link to botato (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account identifiers) and deposit/withdrawal history. We do not store full payment card numbers; payment processors handle sensitive card data and return only tokenized references to botato.
Fourth, we collect transaction and activity data: your bets, wagers, game results, wins, losses, and account balance history. We also collect technical data: IP address, device type, browser, timestamps of logins and actions, and location data (inferred from IP or phone settings if you grant permission).
Fifth, we collect communication data: emails you send to our support team, in-app messages, and any documents you provide during disputes or verification reviews. We also collect analytics data: how you navigate the botato app, which games you view, which payment methods you consider, and session duration — this helps us improve our platform but does not identify you individually.
How We Use Your Data on botato
We at botato use your data for several purposes. First, account management: we use your email, phone, and password to authenticate you, reset your password if needed, and keep your account secure. Second, payment processing: we share your payment method details with processors to execute deposits and withdrawals.
Third, legal compliance: we use your KYC documents and identity information to verify your age and eligibility, comply with anti-money-laundering regulations, and meet local licensing requirements. Fourth, fraud prevention: we use your transaction history, IP address, and device data to detect suspicious activity, prevent collusion, and block accounts engaging in prohibited behaviour.
Fifth, customer support: we use your account activity and communications to assist you with disputes, technical issues, and account questions. Sixth, service improvement: we use anonymized analytics data to understand how users interact with botato, identify bugs, and improve game performance and payment flow.
Seventh, marketing (optional): if you opt in, we use your email to send botato promotional updates. You can unsubscribe at any time via the link in any email or by changing your preferences in your botato account settings.
We at botato do not sell your personal data to third-party advertisers or data brokers.
Third Parties and Data Sharing
We share your data with third parties only where necessary to deliver botato services. Our payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment method identifiers and transaction amounts. These processors operate under their own privacy policies and are contractually bound to protect your data.
We share your data with anti-fraud and KYC verification services to screen against sanctions lists, detect money laundering, and prevent underage access. These services are regulated and comply with data protection standards. We may also share your data with legal authorities if required by law — for example, if we receive a court order or law enforcement request.
We do not share your data with live-dealer game studios, sportsbook odds providers, or slot game developers. These partners receive only game result data, not your personal information. We do not allow these partners to contact you directly.
If we are acquired or merged with another company, your data may be transferred as part of that transaction. We will notify you of any such change and your rights regarding your data.
Data Retention and Storage on botato
We at botato retain your account data — email, username, password hash, preferences — for as long as your account is active. If you close your botato account, we retain anonymized records of your transactions for a minimum of five years to comply with anti-money-laundering regulations. We delete your personal identifiers after this period unless required by law to retain them longer.
Our servers may sit outside your jurisdiction — our data centres are located in multiple regions for redundancy and performance. Data in transit is encrypted using HTTPS; data at rest is encrypted at the database level. We implement industry-standard security controls: firewalls, intrusion detection, regular security audits, and staff training on data handling.
We undertake to prevent unauthorized access to your botato data. However, we cannot guarantee absolute security — no online service is completely immune to breach. If a breach occurs that affects your data, we will notify you and relevant authorities according to legal requirements.
Your Rights and Choices
You have the right to access your personal data on botato. Log into your account and visit Account Settings to view your profile, transaction history, and verification documents. You also have the right to request a copy of all data we hold on you — contact our support team with your botato username and email.
You have the right to correct inaccurate data. If your address or phone number has changed, update it in your Account Settings. You have the right to request deletion of your data, subject to legal retention requirements — we will delete your personal identifiers but retain anonymized transaction records for compliance.
You have the right to opt out of marketing emails by unsubscribing via the email link or your account settings. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.
Cookies and Tracking Technologies
We at botato use cookies to keep you logged in, remember your preferences, and prevent fraud. Session cookies expire when you close the app. Persistent cookies remain for longer periods to improve your experience. We use analytics cookies (from services like Google Analytics) to understand user behaviour — these are anonymized and do not identify you personally.
You can disable cookies in your browser settings, but this may prevent botato from functioning properly. We do not use invasive tracking technologies like pixel tracking or fingerprinting to build advertising profiles.
Children and Data Protection
We at botato do not knowingly collect data from children. Our services are only available to users of legal age in their jurisdiction. If we discover that we have collected data from a minor, we will delete it immediately and close any associated account. Parents who believe their child has registered on botato should contact us at our support email address.
International Data Transfer
Our botato servers may store your data outside Indonesia. By using botato, you consent to the transfer of your personal data to countries that may have different data protection laws than your own jurisdiction. We implement contractual safeguards — standard data protection clauses — to ensure your data receives equivalent protection.
Our Contact Information
If you have questions about how we at botato handle your data, want to exercise your privacy rights, or have concerns about this policy, contact our support team. We provide English-language assistance via email and in-app chat during business hours. Your privacy is important to us, and we will respond to your inquiry within standard timeframes.
This privacy policy is effective as of its publication date and may be updated from time to time. We will notify you of material changes via email and in-app notification. Your continued use of botato after such notification constitutes acceptance of the updated policy. Review our Terms and Conditions and Legal Notice for additional information about botato's policies and your rights.